Our Policies

RESERVATIONS

• We recommend booking appointments in advance to receive your preferred date, time and practitioner for your services. 

• New clients are asked to fill out their Intake Form online or arrive 10 minutes prior to your appointment time to fill out a brief medical history form. Plan to arrive at least 5 minutes prior to your appointment time.

• We require a credit card and phone number at the time of booking in order to reserve your appointment. If you are utilizing a gift certificate, please provide the voucher number in order to hold the appointment time. Neither the credit card nor gift certificate are charged at booking, but they will be charged in the case of a late cancellation or no show.

• You are invited to arrive prior to your appointment so you can wind down, drink your tea or glass of wine, and have time to relax before your service.

• A parent must accompany and remain present with all minors under the age of 15 when receiving a massage or facial.

LATE ARRIVAL

• If you are late, we can offer you the time remaining on our treatment, or reschedule you for another day with a 100% charge for the missed appointment.

Cancellation Policy

• The Retreat is a small, personalized spa. We know that sometimes things come up, but please, give us at least 24 hours notice when canceling or rescheduling individual appointments, and at least 48 hours for couples or groups. Please understand our therapists are independent contractors and are not paid unless a service is performed, therefore we must be firm in our cancellation policy.  All cancellations/reschedules made less than 24 hours (48 hours for groups) in advance of the appointment time are subject the full fee of the services booked.

• All cancellations will be reviewed on an individual basis by management.

• We require every appointment be held with a credit card, but that card will not be charged except in the event of a late cancellation or no show.

• Please consider finding someone to fill your spot. If we are able to fill your appointment time, we will refund the charge that was made.

• **Rescheduling does not exempt you from late cancel fees.**